Level 2 Remote IT Support Technician

An IT services firm based serving over 800 clients nationwide, is seeking an experienced Level 2 IT Support Technician. We’re looking for a tech-savvy professional who can work across diverse technical environments and handle complex troubleshooting. This is a fully remote role, and candidates must have a quiet, dedicated space to work from at home.
 
 The ideal candidate will have prior experience working for a Managed Service Provider (MSP) or supporting multiple technical environments. Strong customer service skills are essential for success in this role. The company offers a great work environment, career development opportunities, and competitive compensation.
 
 Responsibilities:

Provide support, administration, and maintenance for desktops, laptops, and light networking issues

Configure new computer hardware and software (primarily Windows-based)

Perform upgrades and configuration of desktops and peripherals

Troubleshoot desktop and server issues

Respond to service calls, resolving issues directly or escalating as needed

Log support requests and responses using the Service Desk system

Install and upgrade software

Assist in administering a Windows environment

Technical Requirements:

Experience supporting, diagnosing, and troubleshooting PC hardware, software, and network-related issues

Strong knowledge of Windows desktop operating systems

Familiarity with light networking

Experience with enterprise antivirus software

Active Directory and Group Policy knowledge

Experience with MS Exchange, Office 365, and hybrid Outlook environments

Printer administration experience

Other Requirements:
 
College degree in Computer Science or related degree and/or IT Certifications such A+, Network+ etc.
 
Excellent interpersonal and communication skills — you will be representing the company
 
Ability to clearly document and summarize problems and resolutions
 
Comfortable working with a diverse population, including clients with strong accents
 
Willingness and ability to learn new tools and technologies
 
Responsible, reliable, and self-directed
 
Able to prioritize and triage effectively
 
Exercises good judgment and professionalism in client interactions
 
Dedicated to following issues through to resolution
 
Must have a quiet, distraction-free home workspace

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