IT System Administrator

Responsibilities

• Responsible for supporting and maintaining Slack and collaboration Rivian VW Technology Group workspaces
• Serve as a technical expert for the Rivian VW Technology Group, and custom slack applications while enforcing best practices and standards
• Have an in depth understanding of SaaS integrations
• Be a leader on tool usage, standard methodologies / frameworks and implementation
• Document technical solutions that align with enterprise objectives
• Ensure consistent performance and be a trusted support and escalation point for technical issues
• Provide scheduled and ad-hoc demos and trainings of all apps and workflows including custom apps and workflows
• Communicate and collaborate with external teams for support
• Monitor and help resolve Service Now escalations and queues

Qualifications

• 5+ years of experience with SaaS. 5+ years of experience with Slack.
• Ability to support 3rd party add-ons and integrations
• Slack Admin or Slack Developer certifications highly preferred
• Process oriented mindset. Experience in the enablement of enterprise-level processes using tools such as Slack workflows, forms, APPs and APIs.
• Experience configuring and supporting integrations using development tools such as Python, PowerShell, Java Script and Postman
• Experience with custom Slack Bot and Slack apps development preferred
• Conceptual practice and understanding of SDLC, ITIL and Agile frameworks
• Technical understanding of common networking terms and tools
• Ability to work independently with minimal guidance in a rapidly changing environment
• Ability to manage multiple clients and deliverables at any given time through effective time-management and planning
• Strong executive presence, facilitation skills, attention to quality and detail, and a collaborative attitude

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